Cancellation Policies

Roambler allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.

Moderate: Full refund 5 days prior to arrival

  • The Roambler service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Roambler service fee if they decide to cancel.
  • Experience fees (the total Experience Rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Roambler within 24 hours of check-in.
  • Roambler will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by extenuating circumstances, or cancellations by Roambler for any other reason permitted under the Terms of Service. Please review these exceptions.
Thu, Jun 08
3:00 PM

For a full refund of Experience fees, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.

Fri, Jun 13
3:00 PM

If the guest cancels less than 5 days in advance, the Experience fees are non-refundable.

Mon, Jun 16
11:00 AM